COVID UPDATE: To avoid unnecessary contact with the homeowners property outside of the service environment and to help keep everyone safe, we are asking customers to open a window around 10 minutes before arrival, open all doors leading to the appliance and remove any items not related to the appliance away from the work area.
Q: How often should I have my chimney swept?
A: At least once a year for a chimney with light use, and twice a year if used frequently. Advice usually given is quarterly when in use, using wood or bitumus coal. For smokeless coal and gas it's once a year.
Q: Will I get a certificate for the work carried out?
A: All chimney sweeps and stove fittings will be certified. Certificate will be given to the customer on completion of work
Q: How long does it take for a chimney to be swept?
A: For a regular log burner or open fire, we allow 45 minutes for a sweep. The bigger the fireplace, the longer it will take
Q: What happens if the job takes longer, or is harder than expected?
A: If any additional work is required, you will be advised of this, and quoted for it before the work commences, allowing you to decide if you want the work done.
Q: What do I need to do before you arrive?
A: For a chimney sweep, you will need to clean the majority of ash out of the fireplace/stove, and ensure that it has not been lit the night before the sweep (so it is not hot, and therefore safe to work with). For stove fitting, requirements will be discussed with you when quoting for the work.
Q: Will there be any mess?
A: No. We use sheets to block off the fireplace/stove, as well as covering the surrounding area with cloths to prevent any dirt. The hoover is running throughout the sweep to catch any fine soot.
Q: How do you clean the chimney?
A: We use a variety of rods and brushes to best suit your chimney, and to give the best possible clean. We use both power and manual sweeping techniques.